Order Taking Providers: What To Look For
Posted by Kristin Waldman | Filed under Business
Order taking is a multi-million dollar industry and is used to great effect in regards to inbound telemarketing applications. Any company can make use of this method to help to boost their sales, determine best-selling products and allow their customers to give their company feedback. Order taking ventures can include activities such as order processing, locating a dealer or providing customer service. The list of possibilities is practically endless.
There are many outsourcing companies available today who trade in the business of order taking. They ordinarily have live operators who can take the incoming calls (or make outgoing calls) to help the public, resolve customer queries or take product orders over the phone. The advantages of outsourcing this kind of work are numerous.
Consider this scenario; your company has office space which shuts in the early hours of the evening. Potentially there could be consumers calling to buy a product after your office has closed. By employing order taking opportunities you can collect these potential sales calls after you have gone home. This way you are not losing out and might even make a bit of extra money that you wouldn’t have had otherwise.
In your quest to find an outsourcing company, it is vital that they have a sufficient amount of staff to handle the call volumes coming in. All operators should be pleasant, sufficiently skilled and professional. The management employees should be competent enough to quash any problems that arise and maintain the everyday running of the project.
The company’s technology should be such that it can handle a large quantity of calls and be able to process any orders with no errors. If you are a larger organization, you will be looking for a provider who can be available to you throughout the whole year.
One of the other advantages of outsourcing includes receiving competitive quotes. Some of the providers available will simply charge a one-off set up fee. They will not charge you for staff training costs and they may offer monthly plans. These plans could be based on sales ratios or a fixed fee per month. Turn-key order taking programs may also be charged at a reasonable monthly rate.
When you start your search for outsourcing providers, it is essential that they can cope with your requirements. Those calls that were missed because your office was shut may have cost a little bit of profit, but is not as potentially devastating for your business as an unreliable order taking outfit. The incompetence of your provider should not potentially destroy your customer base.
The practise of order taking can be a profitable investment for your company, as long as it has been arranged competently from the very start. Lots of small and middle-sized businesses can take advantage of order taking projects; it is a constructive way to earn some extra revenue and to ensure repeat business from existing customers.
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Tags: Business, call center, data entry, Management, order taking, outsource, outsourcing, work
10 Reasons Why You Should Outsource .
Posted by Regis Pelletier | Filed under Business
Perhaps like many professional you felt you couldn’t afford professional support services. Many businesses, sole operators and professionals in need of admin support and assistant services have had to rely on temps or their own resources in times of staff shortage. That was until NOW. Join the new trend of office support professional - helping 21st Century professionals with the support they needs … virtually!
If you’re a sole operator or independent professional/executive in need of professional, confidential admin support, but don’t want to go to the expense and hassle involved in hiring your own staff. What do you do?
Do you have the capacity, staff or expertise to undertake new specific projects? What if Your best office support staff member goes off on maternity leave and you think your only alternative is to hire an expensive and unmotivated temp?
For many people grasping the concept of a remote assistant is difficult, so it is not surprising that understanding the benefits poses a problem. So what are the benefits, what’s in it for you and who would benefit from the partnership?
There are none of the associated costs of wear and tear, office space, lighting, power, telephone and so on when utilizing the professional services of Fil-Can Communications. Services also known as Virtual Office Professionals, Virtual Business Associates or VA’s that can be performed the same as office-based employees but without the associated costs such as payroll tax, worker’s compensation, superannuation, sick and other leave, or training.
One of the best benefit is that Fil-Can Communications is available out of normal hours, on weekends, and public holidays, basically 24/7. How much would you gain, both in monetary terms and in terms of productivity, on office politics and staff chatting in the coffee room? Remember that clients pay only for time on task when they partner with us so there is no time/money lost on these typical office behaviors.
Fil-Can Communications partners with YOU our client, which means that a longer term relationship can develop in much the same way as one would with an onsite personal assistant - yet clients do not have the associated costs of an employee.
So why wouldn’t you just use a temporary staffing agency to “fill the gaps” in your administrative support needs? Temps do not always offer the most cost effective solutions for clients as on-costs are still factored into the hourly rate by the agency. In addition, when clients partner with Fil-Can Communications they get consistency of support - not a different person each time they need assistance, necessitating training of each new temp in their business procedures. We have a vested interest in helping YOU, the client succeeds in your own business goals - a temp does not have the same interest.
Our clients have access to specialist skills that may not be available through a temp agency or serviced office, and access to latest technologies including web-based conferencing, online calendar and document sharing and project collaboration and real time chat. Fil-Can Communications offer a wide variety of office support services including Call Center support, telesales, appointment setting, lead generation, secretarial support, personal and executive assistance, word processing, database management, transcription services, web design, desktop publishing, presentations, social media, blogging, spreadsheets, and office services such as faxing, email and scanning.
Fil-Can Communications is as close to its clients in Canada, USA, United Kingdom, Australia or anywhere in the English speaking world as if they were in the next room. Thanks to the technology available today including email, fax, instant messaging services, digital transcription technology, and internet-based file sharing facilities
Want to find out more about Fil-Can Communications, then visit Regis Pelletier’s site on Why Outsource for your outsourcing needs.
Tags: appointment setting, bpo, BPO Philippines, Business, call center, call centre, consumer survey, elance, guru, inbound, lead generation, outbound, outgoing call services, philippines, telemarketing, VA, virtual, virtual secretary, why outsource, word processing
