Five Main Reasons Why Sales Scripts lead to Rejection
Posted by Ari Galper | Filed under Business
Everyone wants a deal to flow well. Everybody understands that corporations are trying to help when they releases out sales scripts. Nonetheless, people have one main issue, that is - Sales Scripts Don’t work! A sales script creates a sense of discomfort for both the caller and receiver. No one likes to be handled simply as another “sale”. When we try to sell over the phone, they struggle to deliver a script that best closes the sale and also connects to the customer’s individual situation.
Indeed, the company script very effective. This can even close deals over the phone once in a while but at what cost? The sales script can serve as a support and foundation especially to the newbie’s in the company or to the entire industry itself. Unluckily, it can also be a cause of ruining the entire deal with a prospect.
WHY SALES SCRIPTS DO NOT WORK:
Sales scripts have negative effects because of a lot of reasons. Seriously consider the following details for a moment:
Sales Scripts Create Rejection because:
1. Sales Scripts Transform Persons into Objects- When talking on the telephone, a customer can instantly sense if they are being delivered a scripted lot of words and jargon that presupposes an outcome. When prospects sense this they know they are being sold on something it breaks that intimate connection that is required to create trust with another person.
2. Sales Scripts are a one way Pitch - Though you might feel that you can alter your script to fit each individual’s needs and formulate a scenario that sits nicely with the listener, a script is nonetheless about YOU. A script rarely addresses the listener’s real problems or issues and this can immediately induce apprehension or tension within a prospect.
3. Scripts can Corner Prospects- The sales scripts could give questions that were formed personally for you to obtain certain responses that you need. However, this endangers the disposition of the prospect. You may receive the answer ‘Yes’ but keep in mind that you are giving pressure which may cause a refusal since people never like to be controlled or sold on something.
4. Sales scripts make assumptions- We presume as we skim our scripts. We think that the words on the scripts were meant for the prospect. The truth is, it is hardly possible to formulate the perfect script since each one of us has a unique condition in life. How’s it practical to utter something about someone we’re not associated with? The more assumptions you create the more resistance you create. The more assumptions there are the more people feel they are put under tension. Thus, the greatest thing to do is not to assume anything. In addition to that, you don’t even know your customer personally.
The CORE PROBLEM:
Scriptss are biased towards the company and sales person and don’t allow for a true connection to ever evolve with a customer or prospect. The sole purpose of a script becomes convincing a customer of the importance of buying into what is being sold.
But wait- selling isn’t about yourself or your business. It is about your prospects and how you can relate what you market or do to their wants and problems. In cold calling, leads aren’t interested with your business or even to the rewards they can get. What they care about is themselves and how you might probably fix their difficulties and improve the standard of their lives.
That is the harsh truth.
So if you are tired of getting the dreaded No, or the Hang up or the “we don’t need any of that” type of response, you may have to take a look at your script and figure out how the script itself might be triggering that reaction and possible by shifting your approach from your world into their world and what you can assist them with, in opposition to SELL THEM ON, you might notice a more pleasant response. For all your great efforts it might be the inherent nature of the script itself that could be causing that rejection.
Maybe it is time to start truly connecting with your customers for the first time.
Ari Galper, founder of Unlock The Game, makes cold calling painless and simple. Learn his free cold calling secrets even the sales gurus don’t know. To receive your 10 free audio mini-lessons visit www.UnlockTheGame.com
Tags: arigalper, Business, cold calling, cold calling ideas, cold calling secrets, cold calling techniques, sales gurus, sales scripts, sales techniques, sales training, secrets of cold calling, selling insurance, telemarketing, telesales
10 Reasons Why You Should Outsource .
Posted by Regis Pelletier | Filed under Business
Perhaps like many professional you felt you couldn’t afford professional support services. Many businesses, sole operators and professionals in need of admin support and assistant services have had to rely on temps or their own resources in times of staff shortage. That was until NOW. Join the new trend of office support professional - helping 21st Century professionals with the support they needs … virtually!
If you’re a sole operator or independent professional/executive in need of professional, confidential admin support, but don’t want to go to the expense and hassle involved in hiring your own staff. What do you do?
Do you have the capacity, staff or expertise to undertake new specific projects? What if Your best office support staff member goes off on maternity leave and you think your only alternative is to hire an expensive and unmotivated temp?
For many people grasping the concept of a remote assistant is difficult, so it is not surprising that understanding the benefits poses a problem. So what are the benefits, what’s in it for you and who would benefit from the partnership?
There are none of the associated costs of wear and tear, office space, lighting, power, telephone and so on when utilizing the professional services of Fil-Can Communications. Services also known as Virtual Office Professionals, Virtual Business Associates or VA’s that can be performed the same as office-based employees but without the associated costs such as payroll tax, worker’s compensation, superannuation, sick and other leave, or training.
One of the best benefit is that Fil-Can Communications is available out of normal hours, on weekends, and public holidays, basically 24/7. How much would you gain, both in monetary terms and in terms of productivity, on office politics and staff chatting in the coffee room? Remember that clients pay only for time on task when they partner with us so there is no time/money lost on these typical office behaviors.
Fil-Can Communications partners with YOU our client, which means that a longer term relationship can develop in much the same way as one would with an onsite personal assistant - yet clients do not have the associated costs of an employee.
So why wouldn’t you just use a temporary staffing agency to “fill the gaps” in your administrative support needs? Temps do not always offer the most cost effective solutions for clients as on-costs are still factored into the hourly rate by the agency. In addition, when clients partner with Fil-Can Communications they get consistency of support - not a different person each time they need assistance, necessitating training of each new temp in their business procedures. We have a vested interest in helping YOU, the client succeeds in your own business goals - a temp does not have the same interest.
Our clients have access to specialist skills that may not be available through a temp agency or serviced office, and access to latest technologies including web-based conferencing, online calendar and document sharing and project collaboration and real time chat. Fil-Can Communications offer a wide variety of office support services including Call Center support, telesales, appointment setting, lead generation, secretarial support, personal and executive assistance, word processing, database management, transcription services, web design, desktop publishing, presentations, social media, blogging, spreadsheets, and office services such as faxing, email and scanning.
Fil-Can Communications is as close to its clients in Canada, USA, United Kingdom, Australia or anywhere in the English speaking world as if they were in the next room. Thanks to the technology available today including email, fax, instant messaging services, digital transcription technology, and internet-based file sharing facilities
Want to find out more about Fil-Can Communications, then visit Regis Pelletier’s site on Why Outsource for your outsourcing needs.
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